Shipping Australia Wide
We ship Australia-wide using the Australia Post Service. All deliveries require a signature. We endeavour to process and ship orders within 1-3 business days of order receipt.

Delivery Times
Delivery times vary based on location.

EASTERN AUSTRALIA (metro areas)
Expect delivery within 2-3 work days.

WESTERN AUSTRALIA (metro areas)
Expect delivery within 4-6 work days.

RURAL AND REGIONAL AREAS
Rural and regional areas generally take up to 7 business days.

Shipping Rates
Havally shipping rates are for Australia Post Standard Service (signed) and are based on total order weight.

Order Tracking
You will receive an email to track your package when your item is dispatched. The email will contain a tracking ID and a link so that you can check the delivery status of your order via the Australia Post online tracking tool.

Signing for deliveries
Deliveries will require a signature. If you're not at home when your consignment arrives, a calling card will be left stating the designated Australia Post Retail outlet for pickup.

Failed attempt at delivery
For Australia Post consignments you will be required to pick up your parcel at a designated Australia Post Retail outlet.

Changing Shipping Address
The order will be sent to your designated shipping address. Your shipping address can be changed as long as your order has not been dispatched. To change your shipping address, contact our Customer Service team as soon as possible on 03 9783 5164 or email service@havally.com.au stating your order number and new shipping address.

Special Shipping Requests
If you have a special shipping request please contact us at service@havally.com.au.

Public Holidays
We are not able to ship orders on Victorian public holidays.

International Shipping
For shipping requests outside of Australia please contact us at service@havally.com.au.