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Returns & Exchanges

If you are not completely satisfied with your purchase, you may return the item to Havally for a full refund within 21 days of purchase.

To Return an Item:
1. Call us on 03 9783 5164 or email service@havally.com.au for a Return Merchandise Authorisation Number (RMA) and a Returns Form.
2. Complete the Returns Form and remember to include your RMA Number, Order Number and reason for return.
3. Send the item in the original packaging with the returns form to:  

2 Gweno Avenue
Frankston VIC 3199

We recommend you use a trackable shipping method to ensure that your return is delivered safely to us as we do not accept liability for any returned items until they are received at the return address provided.

Your items must be returned in new and unused condition with all tags attached and in original condition. If your item shows any evidence of wear it will be returned to you and your refund voided.

We will refund your purchase within 7-10 days of receiving the return.  Your refund will be issued through the same transaction method used to make the original purchase. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order.

Shipping costs will not be refunded to the purchaser except if the product is found to be faulty.

If you would like to exchange your goods we recommend placing a new order on our website and returning your original items for refund to avoid the exchange item(s) selling out.

Faulty Products
All items are checked for quality before despatch, however in the rare circumstance that your item has a defect, please send it back to us with the Return Form filled and the goods will be assessed. If the product is found to be faulty you will receive a full refund, including any postage paid by you, otherwise the product will be returned to you.

For additional information please contact us on (03) 9783 5164.



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